Your Rights as Our Client

As a valued client of our law firm, we want you to be fully aware of your rights and what you can expect from us. We are committed to providing you with the highest level of legal service, and these principles underscore our dedication to your needs:

Courtesy and Respect: You have the right to be treated with courtesy and consideration at all times by both your attorney and our support staff.

Competence and Diligence: You are entitled to have your legal matter handled competently and diligently, adhering to the highest professional standards. If you are ever dissatisfied with the handling of your case, you have the right to terminate the attorney-client relationship at any time, though court approval may be necessary in some cases. Please be aware that your attorney may have a claim for the value of services rendered up to that point.

Independent Professional Judgment: You have the right to your attorney's independent professional judgment, free from conflicts of interest.

Transparent Fees: You are entitled to reasonable fees and expenses. Your attorney will explain how these fees and expenses will be calculated, as well as the billing frequency, either before or promptly after the representation begins.

Itemized Billing: You may request and receive a written, itemized bill at reasonable intervals. If any fee arrangement is unsatisfactory to you, you have the right to refuse it. In the event of a fee dispute, you may have the option to seek arbitration, with your attorney providing the necessary information on this process.

Prompt Communication: Your questions and concerns will be addressed promptly. Expect a timely response to your letters, phone calls, emails, faxes, and other communications.

Information Sharing: You will be kept reasonably informed about the status of your matter. Your attorney will promptly comply with your reasonable requests for information, including providing relevant documents. You should have enough information to participate meaningfully in the development of your case and make informed decisions regarding your representation.

Respect for Objectives: Your legitimate objectives will be respected by your attorney. Decisions, especially regarding settlements, are ultimately yours and not solely your lawyer's. Keep in mind that court approval may be necessary in certain cases for settlements.

Privacy and Confidentiality: You have the right to privacy in your communications with us, and we are obligated to preserve your confidential information as required by law.

Ethical Conduct: Your attorneys will conduct themselves ethically in accordance with the New York Rules of Professional Conduct.

Non-Discrimination: We will not refuse representation on the basis of race, creed, color, religion, sex, sexual orientation, age, national origin, or disability.

At Refermat & Daniel PLLC, we are committed to upholding these principles and ensuring that your rights are protected throughout our representation. If you have any questions or concerns about your rights or the services we provide, please do not hesitate to contact us. Your satisfaction and confidence in our legal representation are of the utmost importance to us.